Privacy policy

This Privacy and Cookies Policy establishes the terms and conditions under which M/s. Green Bell, with registered address at L.G.8, Vaishali shopping centre, Vaikunthlal Mehta Rd, next to options fashion mall, JVPD Scheme, Juhu, Mumbai, Maharashtra 400049 that currently operates the sales of the GREEN BELL brand in India, as well as the companies belonging to the Green Bell Group as applicable in each given case (hereinafter, jointly “Us” or “the Data Controllers”) processes the personal data that you provide Us with when using the website www.greenbellonline.com (hereinafter, “the Website”), the mobile application or app, understood as the software application designed to be used on smart phones, tablets or other mobile devices (hereinafter, the “App”) or other applications, software, digital media, storage medium, or functionalities related to the commercial brand GREEN BELL in India (jointly, “the Platform”).  

When using the Platform, each time you provide Us with or it is necessary for Us to access any kind of information which, due to their characteristics, allow us to identify you, such as your name, surname, email address, billing or shipping address, telephone number, type of device or credit or debit card number, etc. (hereinafter, "Personal Data”), whether for purposes of browsing, purchasing our products or using our services or functionalities, you will be subject to this Privacy and Cookies Policy, Use and Purchase Conditions and other documents cited therein (jointly "the Terms and Conditions") which are applicable at all times and should be reviewed to ensure you agree with them.  

COLLECTION OF PERSONAL DATA AND PROCESSING PURPOSES  

Please bear in mind that before using any of our services or functionalities, you must read this Privacy and Cookies Policy as well as the Terms and Conditions in the specific section regarding the service or functionality. In their section you can see if there are any specific conditions for use, or if they require specific processing of your Personal Data.  

The user (you) may choose not to provide certain Personal Data or withdraw the consent subsequently with respect to such Personal Data by sending a written intimation. However, not providing certain compulsory information or withdrawing the consent may mean that it will not be possible to manage your registration as a user or to use certain functionalities or services available through the Platform.  

The Personal Data provided by you will be collected and retained, on behalf of Green Bell India. 

You hereby guarantee that the Personal Data provided is true and exact, and agrees to report any change or modification thereto. If you provide us with the Personal Data of third parties, you shall be responsible for having informed them and obtained their consent for these details to be provided for the purposes indicated in the corresponding sections of this Privacy and Cookies Policy. Any loss or damage caused to the Platform, to Data Controllers or to any third party through the communication of erroneous, inaccurate or incomplete information on the registration forms shall be the sole responsibility of the user.  

The Data Controllers, shall use Personal Data for the following purposes:  

1.1 To manage your registration as a user of the Platform. The Personal Data you provide us with shall be used to identify you as a Platform user, and to give you access to its different functionalities, products and services that are available to you as a registered user. 

 

1.2 The development, compliance and undertaking of the purchase contract for the products you have acquired or any other contract with Us through the Platform. In particular, you must bear the following in mind: 

• If you choose the option to save your card, you shall expressly authorise us to process the indicated details to be used as necessary for its activation and development. The card's security code (CVV or CVC) shall only be used for making the purchase and shall not be subsequently stored or processed as part of the payment details. Consenting to the activation of this functionality means that your data will automatically appear in these fields when making future purchases, so you will not have to enter your details again for each new purchase as they will be considered as valid and in place. You can change or delete your cards at any time through the My Account section. We store and transmit your card details in accordance with the leading international standards of confidentiality and security for credit and debit cards. The use of this function may require you to change your access password for security reasons. Remember that security when using the Platform also depends on the correct use and storage of certain confidential codes.  
• In the event that you have purchased a Gift Card, if you provide us with the personal data of third parties, you shall be responsible for having informed them and obtained their consent so that, in compliance with the Platform’s Use and Purchase Conditions, we will be able to process their data for purposes of (a) managing the shipping or verifying receipt of the Gift Card, and (b) attending to any requests that you or said third party may make.  
• When GREEN BELL India announces Cash on Delivery System, you are able to choose Cash on Delivery System in accordance with the Terms and Conditions. Therefore, in case it is available and you choose as payment method " Cash on Delivery ", please be informed that in case of return of items purchased, it would be necessary for you to provide certain additional data if you opt for reimbursement through bank transfer, that would be processed solely for the purpose of reimbursing the price, as your bank account details and such bank account information – in case necessary - could be disclosed to third parties working for cross boarder bank transfer including but not limited to the transfer banks.  

 

• Contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as the App's push notifications etc., regarding updates or informative communications related to the functionalities, products or contracted services, including Platform security updates, when necessary or reasonable for their implementation.  

 

• Attend and manage your requests made using the available customer service channels in relation to the Platform or the Physical Stores, as well as monitoring the quality of our service.  

 

NEWSLETTER SUBSCRIPTION  

If you authorise your subscription to the GREEN BELL Newsletter, We will provide you with information regarding our products and services, through different means as, among others, by email, any other equivalent electronic means of communication (such as SMS, etc.) as well as through push notifications via the App – in case you have activated such notifications in your mobile device.  

Subscription to the GREEN BELL Newsletter may entail using Personal Data to make personalised advertising related to our products and services available to you via email, SMS or any other of our own electronic media or those of third parties. We can also provide you with this information through push notifications from the App in case you have activated them in your mobile device. With the aim of improving the service we provide you with, we hereby inform you that Personal Data related to your purchases at online or physical stores, tastes and preferences, may be used for the purpose of analysis, generating user profiles, marketing studies, quality surveys and improving our client interaction. 

 If you are a registered user, you can change your preferences related to the sending of these commercial communications through the My Account section.  

You can also unsubscribe through the Platform's Newsletter section at any time, or by following the information we provide in each communication.  

DATA PROTECTION RIGHTS  

The Data Controllers undertake to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights. You may exercise your rights of access, rectification, cancellation and opposition by sending an email to: dataprotection@GreenBell.com, indicating the reason for your request.  

If you decide to exercise these rights, and if part of the personal data you provided was your email address, we would ask you to please specify this circumstance in your written request, indicating the email address from which you wish to exercise your right rights of access, rectification, cancellation and opposition.  

OTHER NECESSARY USES OF YOUR PERSONAL DATA  

To fulfil the purposes indicated in this Privacy Policy, it is necessary that Green Bell Group holding company M/s. Green Bell, India as well as other companies belonging to the Green Bell Group, processes your Personal Data insofar as they are directly involved with each purpose (whose activities relate to the decoration, textile, clothing and home goods sectors, as well as any other complementary sectors, including cosmetics and leather goods, in addition to the development and support for electronic commerce activities).  

It may also be necessary to transfer your Personal Data to the mentioned companies belonging to the Green Bell Group or to third parties who provide us with support services, such as financial bodies, entities that fight against fraud, providers of technological, logistical, transport and delivery services, customer services and/or services that analyse the transactions made on the Platform with the aim of offering users sufficient guarantees in commercial operations, etc. By providing us with your Personal Data on this Platform, you are authorizing us to process and share your information with said collaborators. Your authorisation includes those cases where, for purposes of service efficiency, the providers may be located in India or other countries or territories situated outside India. Such providers will provide the same level of security measures for data protection as provided under applicable Indian laws.  

We may disclose your Personal Data to the Government agencies if required, even without obtaining your prior consent, for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences or for other purposes required under applicable law. 

SECURITY PRACTICES 

GREEN BELL India adopts reasonable security practices and procedures as mandated under applicable Indian laws and the companies belonging to Green Bell Group adopt similar security practices and procedures for the protection of Personal Data and to prevent unauthorised use or disclosure of Personal Data.