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Returns & Exchange Policy

Green Bell is a one stop specialty store for newborns and toddlers - a happy place for mother and child. From its inception to now, Green Bell has thrived on its purpose to make the early parenting experience a joyous one. We work very hard to curate only the very best products for you. We are happy to accept a return/exchange only if the product has a manufacturing defect, is damaged or has a sizing issue. We can either refund as store credit in case you want to utilize it at a later point or refund to source.

 

What is the eligibility criteria for return or exchange?

Your purchase is eligible for exchange/return only if it meets the following conditions: 

- Your delivery address is within India.  

- All tags & packaging are in place.  

- The product has not been worn/used. 

- Please note that all custom made products are not eligible for exchange/return, unless the piece was received in a damaged condition- in which case, please notify us within 24-48 hours of receipt.  

- Certain products have a no return policy (customized products, feeding bottles, diapers, flash cards, furniture etc.). Discounted products are not eligible for return. 

 

How do I return a product in case of manufacturing defect or defective product or size mismatch?

Step 1: Initiating a return/exchange request (This will involve minimal hassle to you.):

  1. Write to us at support@greenbellonline.com within 48 hours of receipt of the product along with 
    1. Order number (in case of exchange : specifying the piece you currently have and the one you would like to exchange it for. )
    2. Photos and the reason for return. 
    3. If it is later than this, write to us and we will work together to see what we can do.
  2. We will approve the return request if it is eligible as a returnable product. We will provide detailed instructions by email regarding pick-up. 

 

Step 2: Reverse-shipping:

  1. Reverse pick-up: We provide reverse pick up at selected pin codes. In this case the shipment reaches back to us within 10-15 days owing to courier company policy. Let us know if the courier company is delaying pick up. Pick-up will be attempted twice. If the courier service is unable to pick-up after two attempts, you are responsible to ship it back to us. 
  2. Self-courier: In some pin codes due to lack of serviceability, you would need to courier back the parcel to us. In this case, store credit equivalent to shipping charges will be added to your store account for self-couriering the shipment. This can be redeemed on your next purchase. If you ship it yourself, ship it using a reputable service that provides tracking service. Mention your name, order number, and "Greenbell" clearly on the package so that your return can be processed smoothly without delay.

 

Step 3 : Quality check 

To be eligible for a refund, we must receive the product in the same condition that you received it in. It must also be in its original packaging with tags intact and store bill if provided. The shipment is your responsibility until it reaches back to us. 

In case of any sizing issues/exchange, we encourage you to place a new order for the required size/product and return the original product for a refund.

You can expedite the process by self-couriering the products. This will reach us earlier than a reverse pick-up. This will ideally save us all time, effort and energy. 

 

Step 4: Refund/ Store Credit Initiation

  1. In case of a return, the refund as Greenbell store credit only, will be processed only after the receipt and validation of the returned original product.
  2. You can get a store credit for the same value of the returned product. This can be redeemed in full value on the website. These credits lapse at the end of the calendar year.
  3. In case of damaged / defective / missing product your funds can be refunded to source on request. The source is defined as whichever payment method you chose while completing the transaction at Greenbell. Refund will reflect in the "source account" between 7 to 14 days from the date of approval of the return request. 
  4. For COD returns, funds will be refunded only as store credit. You may choose to apply these funds at checkout at the time of placing your next order with us. 
  5. Please note that Shipping & Handling Fee and COD Convenience Fee are non refundable.

 

Please note that returns or exchanges are not accepted if:

  • The seller does not accept returns or exchanges.
  • The product is made to order, customized or personalized.
  • The product returned appears to be used, altered, resized or damaged in any other manner.
  • The product returned is not in the same condition as when you received it.
  • The product returned is missing original fixtures like boxes, seller invoice, tags, labels, original packing, spare buttons, freebies and other accessories, or such fixtures are torn or damaged.
  • The product belongs to specific categories like innerwear (lingerie, swimwear, nappies etc.), food and drink, or any other product that is fragile, perishable or may have a hygiene related issues.
  • The product is on sale.

 

We are happy to talk to every one of you about any grievance or any issue you might have with any products on our website. You can contact us or WhatsApp us on :  +91 9819563662 | support@greenbellonline.com | MON - SAT | 10:30 AM - 8:30 PM IST   



In case of cancellations

As a policy, orders once placed cannot be canceled or modified. In certain special circumstances we may be able to accommodate your request. 

Please get in touch by contacting us on +91-9819563662 or drop an email at support@greenbellonline.com. Refunds against such cancellations will be given only in the form of Greenbell Store Credit.

In the rare chance that the product you have ordered is not available with the seller, we will be happy to send you some alternative options. If they are to your liking, we can modify your order for you. If not, we will refund the amount equal to the value of the canceled product along with equivalent Shipping and Handling Fee to your original mode of payment.



What if I have ordered a custom made product?

 If you have ordered a custom made product (as mentioned in the product description of the style) exchanges and refunds will not be possible for this.  It will only be possible if the piece was damaged at the time of receipt, and this must be informed to us within 48 hours of delivery.  

 

You can however ask for alterations to this product, Please contact us on the below mentioned to do the same: +91 9819563662 | support@greenbellonline.com | MON - SAT | 10:30 AM - 8:30 PM IST   



When will I receive the exchanged item? 

Once the item dispatched from your end reaches our head-office, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 8-10 working days for domestic shipments.

 

When will I receive my refund?

  • Once our team conducts a quality check at our head-office, we will confirm the refund.
  • You can expect the amount to be refunded within 14 working days.

 

Terms and conditions

  • Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase.
  • Replacements will be offered based on availability of product. If we don't have the replacement product, we'll be happy to offer you a credit note.
  • International orders are not eligible for exchanges or returns.